good111's Privacy Policy

good111 casino places the highest importance on the privacy of all its registered users. This Privacy Policy ("Policy") sets out how information collected from you when opening an account, logging in, or using any service on the good111 platform is handled.

This Policy applies to good111's website, mobile application, and all related digital services. By continuing to use good111's services, you are considered to have accepted all the terms of this Policy. This Policy works alongside good111's Terms and Conditions and both documents should be read together.

good111 collects user information through various means. This information falls into two main categories — information provided directly by you and information collected automatically.

2.1 Information Provided Directly

During registration, identity verification, or when using our services, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• Bank account, bKash, Nagad or Rocket mobile banking number (required for transactions)
• National ID or passport details (for identity verification)
• Any information you provide on your own, such as messages written in support tickets

2.2 Automatically Collected Information

When you use the good111 platform, certain technical information is recorded automatically:

• IP address and device identification details
• Browser type and operating system information
• Date, time and session duration of platform access
• Game play history, bet amounts and win/loss records
• Details of deposit and withdrawal transactions

2.3 Information Received from Third Parties

In certain cases, some information about you may reach good111 through payment gateways or identity verification service providers. This information is used solely for the legitimate purpose of providing services.

good111 uses collected information only for the specific purposes listed below. It is not used for any other purpose.

• Account Management: Completing registration, verifying logins and keeping accounts secure.
• Identity Verification: Confirming a user's age and identity — only those aged 21 or above may use good111's services.
• Financial Transactions: Processing deposits and withdrawals and maintaining transaction history.
• Customer Support: Providing assistance via 24/7 live chat and email, and resolving complaints.
• Platform Improvement: Analysing user experience to raise the quality of services.
• Security: Preventing fraud, money laundering and other irregular activity.
• Communication: Sending important service-related notices and updates.

Your information is not sold or transferred to third parties for marketing purposes.

good111 applies industry-standard technical measures to protect user information. All sensitive data is transmitted using SSL (Secure Socket Layer) encryption technology, so that no third party can access it.

4.1 Technical Security Measures

• All data transfers are carried out through SSL/TLS encryption.
• Passwords are never stored in plain text — they are kept using strong hashing methods.
• Regular security audits are conducted at the server level.
• An automatic alert system activates when suspicious activity is detected on an account.

4.2 Data Retention Period

User information is retained while an account is active and, after it becomes inactive, for a defined period as required by applicable legal obligations. Financial transaction records must be kept for an extended period as they are relevant for accounting and audit purposes.

good111 does not sell your personal information. However, certain information may be shared on a limited basis with some third parties for the operation of services:

• Payment Processors: bKash, Nagad, Rocket and the relevant banks receive the information needed to verify and complete transactions.
• Game Software Providers: Certain session data may pass to game studio servers to deliver the gaming experience.
• Technical Service Providers: Trusted companies engaged in hosting, security auditing and analytics.
• Legal Authorities: good111 may be required to provide information in response to valid requests from relevant authorities or court orders.

Outside the cases listed above, your information is not sent to any third party for any other purpose. Third parties with whom information is shared are required to comply with confidentiality obligations.

good111 uses cookies and similar tracking technologies on its website and application. These improve your browsing experience and maintain the functionality of the platform.

6.1 Types of Cookies

• Essential Cookies: Used to keep login sessions active and maintain security. Disabling these will prevent the platform from working properly.
• Functional Cookies: Used for language preferences, remembering login details and providing a personalised experience.
• Analytical Cookies: Help improve services by analysing user gaming behaviour and patterns of platform use.

6.2 Cookie Controls

You can disable or delete cookies at any time from your browser settings. However, please note that disabling certain cookies may cause some features of good111 to stop working properly.

Every registered user of good111 has the following rights regarding their personal information:

• Right to Access: You may request to know what information good111 holds about you.
• Right to Correction: You may apply to have incorrect or incomplete information corrected.
• Right to Deletion: Under certain conditions you may request that your information be deleted, though information retained under legal obligations is excluded from this.
• Right to Restrict Processing: You may ask that the use of your information be limited for specific purposes.
• Right to Object: You have the option to object to marketing communications.

To exercise these rights, contact good111's support team. We provide assistance in Bengali and English via 24/7 live chat. For more details, see the Responsible Gaming section, which describes various account control options.

All services of good111 are strictly reserved for those aged 21 or above. Age is verified at registration and no one under 21 is permitted to open an account.

We do not knowingly collect any personal information from anyone under the age of 21. If a minor has opened an account by providing false information and this comes to our attention, that account and all associated information will be deleted immediately.

If a parent or guardian suspects their child has registered on good111, please contact the support team without delay.

good111 reserves the right to amend this Privacy Policy when necessary. Users will be notified of any significant changes by email or platform notification before they take effect.

An updated policy is considered effective from its publication date, and continued use of the platform after that date will indicate that you have accepted the revised policy. The latest version will always be published on this page.

For more details about good111's overall service terms, see the FAQ section, where answers to common questions can be found.

If you have any questions, concerns or complaints about this Privacy Policy, please contact good111's support team. Our support is available 7 days a week, 24 hours a day.

10.1 Contact Methods

• Live Chat: Contact us directly via live chat on the good111 website or app.
• Email: [email protected]

10.2 Complaints Process

Upon receiving a privacy-related complaint, good111 will investigate and aim to resolve it as quickly as possible. The necessary steps will be taken according to the nature of the complaint and you will be informed.

To learn more about good111, read the About Us page, which sets out the platform's goals and values in detail.